Refund policy

RETURNS

  • All returned items must still have the ORIGINAL TAGS attached.  Returned merchandise must be UNWORN and UNWASHED.  Items that appear worn, have stains, or odors, etc. will not be accepted.  If you are returning shoes they must be sent back in their original packaging. 
  • Pre-Orders, sale, clearance, and hair accessories items are considered FINAL and they are not eligible for return or credit.
  • Merchandise may be returned for boutique credit only when a return is initiated within 7 days from the delivery date.  The delivery date is considered as the date local pickup items are available for pickup or the date your order is delivered by the postal carrier.  The store credit will be applied for the amount paid for the product, less any discounts, etc.  Credits will only be applied for the item(s), not for any shipping and handling charges.
  • The Customer is responsible for all return shipping costs.  We recommend using a shipping method that provides a tracking number for your reference.  Please allow at least 3-4 business days for our boutique to receive your return, and 1-2 business days for us to process your credit.  If your return meets all the required stipulations a credit will be issued as soon as your return has been processed.  You will receive confirmation that your return has been received, accepted, processed and your credit has been issued in the form of a store credit.
  • If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to email jadeleereed@taylortel.net and pay the return shipping charge.  We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days.  After 14 days, the items will be donated to charity. 

 EXCHANGES

  • If you receive an item and it’s too large or small and you’d like another size, we recommend purchasing the correct size of the desired item, and then shipping back the return product so that you do not miss out on the item.  Account credits will not be initiated until we have received and processed the returns.  You are more than welcome to wait until your shop credit is issued to purchase the replacement item if it’s still available.